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Customer support 2022-01-20

Boost AI

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Autonomous customer service chatbot platform.

Overview

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Boost.ai is an end-to-end conversational AI platform designed for enterprises to enhance their customer self-service rates and heighten customer satisfaction.

The platform offers conversational AI solutions for chat automation, voice call automation, and large language models for precise intent matching. Boost.ai also provides various industry solutions such as conversational AI for internal support, financial services, insurance, telecom, and public sector enterprises.

Boost.ai's hybrid NLU enhances virtual agent development with flexible, precise, and cost-effective intent matching. The conversational AI platform is equipped with integrations that make it easier to build and connect it with various enterprise technologies.

It provides various resources such as case studies, webinars, guides, and a blog to help customers learn more about the platform's capabilities. Boost.ai has previously collaborated with some of the prominent enterprises such as DNB, Telenor, and Tryg, gaining significant achievements such as resolving 97% of all internal chat queries for Tryg, and automating 51% of DNB's online chat traffic, out of all customer service requests, in just six months.

Boost.ai prioritizes the privacy of its customers, and social media platforms such as LinkedIn, Facebook, Twitter, and Instagram can be used to connect with them.

The platform has been recognized as a challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

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Boost AI was manually vetted by our editorial team and was first featured on June 21st 2023.

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Pros and Cons

Pros

End-to-end conversational platform

Enhances customer self-service rates

Improves customer satisfaction

Chat automation capabilities

Voice call automation capabilities

Large language models

Precise intent matching

Hybrid NLU for flexible development

Cost-effective intent matching

Industry-specific solutions

Internal support capabilities

Public sector enterprise solutions

Valuable resources for customers

Effective enterprise integrations

Previous successful collaborations

High query resolution rate

High automation rate for chats

Strong privacy prioritization

Social media integration

Recognized by Gartner

Specific chatbot solutions

Voice automation solutions

No coding required for integration

Proof of concept availability

Strong uptime SLA

ISO/IEC 27001 + 27701 certified

Facilitates for GDPR compliance

Solution built for enterprise scale

Built to handle traffic spikes

High resolution rates

Supports 10,000+ different intents

Multiple high-profile partnerships

Proven successful implementation

User-controlled scope and cost

Partner community opportunity

Regular live webinars and events

Courses and resources availability

User friendly design

Large language model incorporation

Cons

No clear pricing information

No transparent uptime data

Limited integration options

Exclusively enterprise-focused

Data privacy specifics unclear

Limited information on large language models

Unclear onboarding process

Hybrid NLU might lack precision

No specific tool customization mentioned

No multi-channel support indicated

Q&A

What is Boost.ai?

Boost.ai is an end-to-end conversational AI platform designed for enterprises to improve customer self-service rates and increase customer satisfaction. It offers AI-powered chat and voice bot solutions for automation. Boost.ai encompasses large language models for precision intent matching, chat automation, voice call automation and more. It provides various industry solutions such as conversational AI for internal support, financial services, insurance, telecom, and public sector enterprises.

How does Boost.ai's chat automation work?

Boost.ai's chat automation works with the help of Conversational AI. The system understands, learns and responds like a human to the customer's needs. It efficiently resolves queries and minimizes the need for human intervention. This advanced automation makes it possible for Boost.ai to handle extensive traffic and spike in user interactions.

Does Boost.ai provide resources to learn about their platform?

Yes, Boost.ai provides various resources to help customers understand its platform. These resources include case studies, webinars, guides, and a blog. Additionally, there is a Boost.ai Academy that offers courses and resources for Virtual Agent success.

How does Boost.ai enhance customer self-service rates?

Boost.ai enhances customer self-service rates through its advanced chat and voice bot automation. It utilizes high-quality large language models for precise intent matching. This feature aids in understanding customer queries and delivering exact and immediate responses, thus improving the self-service rates and customer satisfaction.

What industries does Boost.ai provide solutions for?

Boost.ai provides conversational AI solutions for a wide range of industries including internal support, financial services, insurance, telecom, and public sector enterprises.

How does Boost.ai's voice call automation work?

Boost.ai's voice call automation works by utilizing conversational AI to handle voice interactions with customers. This enables the handling of customer inquiries through voice calls in a cost-effective and efficient manner, reducing the need for human agents and increasing the efficiency and speed of customer service.

What is Boost.ai's hybrid NLU and how does it enhance virtual agent development?

Boost.ai's hybrid NLU (Natural Language Understanding) is a technology that enhances the development of virtual agents. It offers precise, flexible, and cost-effective intent matching which is crucial for the AI to correctly understand and respond to customer inquiries.

What integrations does Boost.ai support?

Boost.ai's platform supports integrations with numerous enterprise technologies, thus enabling organizations to seamlessly connect their virtual agent with pre-existing solutions. Some noted integrations include Zendesk, Slack, Messenger, UI Path, and Salesforce.

Which prominent enterprises has Boost.ai previously collaborated with?

Boost.ai has collaborated with several prominent enterprises such as DNB, Telenor, and Tryg. These collaborations have resulted in significant achievements, for instance, automating 51% of DNB's online chat traffic and resolving 97% of all internal chat queries for Tryg.

How does Boost.ai prioritize customer privacy?

Boost.ai makes customer privacy a priority. It complies with GDPR and is ISO/IEC 27001 and 27701 certified, ensuring users' information is securely handled and their privacy protected.

What recognition or awards has Boost.ai received?

Boost.ai has been recognized as a challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. This recognition marks a significant achievement indicating Boost.ai's positioning in the competitive landscape of conversational AI platforms.

How effective was Boost.ai in automating DNB's online chat traffic?

Boost.ai played a significant role in automating DNB's online chat traffic. In just six months, it automated 51% of DNB's online chat traffic out of all customer service requests.

How can I connect with Boost.ai on social media platforms?

Boost.ai can be connected on various social media platforms. Links to Boost.ai's social media profiles, including LinkedIn, Facebook, Twitter, and Instagram, are available on their website.

How can I become a partner with Boost.ai?

To partner with Boost.ai, one can visit the 'Partners' section on their website and fill out a 'Become a Partner' application form. Boost.ai also provides detailed information on why businesses should consider partnering with them.

What is Boost.ai's standing in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms?

In the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, Boost.ai was named a 'Challenger'. This position shows recognition of Boost.ai's advanced technology and its ability to consistently deliver effective solutions.

How successful was Boost.ai in handling Telenor's customer service requests?

Boost.ai was highly successful in managing Telenor's customer service requests. It enabled the automation of more than 650,000 customer service requests in 2020 alone.

How can Boost.ai's platform be used in the financial services sector?

Boost.ai's platform can be used in the financial services sector to automate customer service tasks. Boost.ai's customer self-service solutions leveraged with conversational AI can streamline processes, effectively respond to customer inquiries, and provide a more efficient customer service experience.

How was Boost.ai successful in resolving Tryg's internal chat queries?

Boost.ai helped Tryg, the largest non-life insurer in the Nordics, to resolve 97% of all its internal chat queries. The solution developed by Boost.ai required no developers to manage it, facilitating a more seamless and efficient solution for internal customer service.

What type of large language models does Boost.ai provide?

Boost.ai incorporates Large Language Models (LLMs) into their Conversational AI platform to create even more advanced virtual agents. The integration of these large language models enhances the understanding and addressing of customer queries.

How does Boost.ai ensure it is reliable, secure and compliant?

Boost.ai ensures reliability, security, and compliance through a 99.8% uptime SLA, ISO/IEC 27001 and 27701 certification, and by facilitating GDPR compliance. This demonstrates their commitment to providing secure and compliant data handling practices.