What is Chatness AI?
Chatness AI is a self-hosted AI-powered chatbot platform designed to help businesses create and deploy chatbots on their websites. It leverages the power of OpenAI models for crafting customizable, high-performance chatbots. The AI is further used to offer an automated training service for the chatbot by gleaning knowledge from the website's domain URL.
How can I customize Chatness AI?
With Chatness AI, customizations extend to every aspect of your chatbot. This ranges from color schemes and system prompts to translations. Configuring and customizing Chatness is a straightforward process. You create a bot, define its prompt, test responses in realtime, copy the embed code and paste it on your website.
What is the performance of Chatness AI?
Chatness AI is built with performance as a priority. The latency is designed to always be under 100ms, ensuring that customers never have to wait long for a response. The widget is also lightweight, at just 3kb, and does not rely on iframes.
What is the website training feature in Chatness AI?
Chatness AI offers an automated training service that's designed to help build knowledge for your chatbot quickly. This feature functions by simply plugging in your domain URL and subsequently allowing the AI to execute the rest of the process.
How does team collaboration work in Chatness AI?
Chatness AI is built for team collaboration. You can invite your entire team to collaborate on the bot, enhancing its capabilities. Every team member can have their own role and permissions within the collaboration setup.
How does the Discord integration work with Chatness AI?
Chatness AI facilitates Discord integration to sync threads and messages with your Discord channel. This enables your team to provide timely responses directly from there.
What security measures does Chatness AI incorporate?
Chatness AI incorporates advanced security measures. The platform utilises the latest encryption standards to ensure the safety of your data. Additionally, compliance with GDPR and SOC2 is being actively worked towards.
Does Chatness AI provide analytics?
Chatness AI offers comprehensive analytics. It allows tracking of every aspect of your bot's performance including location, activity, resolution, and engagement. This analytical data can empower users to take their business to the next level.
What kind of support does Chatness AI offer?
Chatness AI provides round-the-clock support to address any issues you might encounter. Furthermore, there's also a Discord community where questions can be asked and assistance can be sought from other users.
Is there a satisfaction guarantee when using Chatness AI?
Chatness AI offers a 14-day money back guarantee for user satisfaction. Users dissatisfied with the services can contact Chatness within this period for a full refund, no questions asked.
Is Chatness AI self-hosted?
Yes, Chatness AI is a self-hosted AI-powered chatbot platform. It requires Google Cloud account and the Google Cloud CLI installed for running.
How can Chatness AI help improve customer support?
Chatness AI aims to enhance customer support by creating superior chatbot experience. It does so by leveraging the power of OpenAI models to deliver customizable, high-performance chatbots. The chatbots field queries, aid in learning about products or services, and overall enhances the customer experience.
How user-friendly is Chatness AI to set up and use?
Chatness AI is designed for user-friendly setup and use. It offers a setup assistant for installation and configuration and the ability to customize and configure your bot is designed to be easy to grasp. No coding skills are required to create your own chatbot in Chatness AI.
Can I integrate Chatness AI into my website?
Yes, Chatness AI can be integrated into any website. This is achieved by simply pasting a snippet of a provided code into the website's backend.
How does the pricing work for Chatness AI?
Chatness AI offers a simple pricing structure. It provides a free version with basic features. The pro version is available for a one-time payment of $42 providing unlimited bots, users, and messages, custom branding, custom domain, free updates and more. For growing companies and startups, a Growth package is available at $99/month, offering managed setup and updates, infra optimizations and priority support along with all the Pro features.
Does Chatness AI have a feature to convert visitors into leads?
Conversion of visitors into leads is a feature being worked on and will soon be available in Chatness AI. When this feature becomes live, it will allow collecting emails of visitors and send them to your preferred email marketing tool.
Does Chatness AI offer free updates?
Yes, Chatness AI does offer free updates. It's part of the one-time payment model where users can enjoy updates forever without paying any extra costs.
How is the chatbot platform deployed using Chatness AI?
Chatness AI provides an automated deployment feature. It utilizes a setup assistant that guides users through the customization and deployment of the chatbot platform on their own Google Cloud account.
What are the requirements for running Chatness AI?
The requirements for running Chatness AI include a Google Cloud account and the Google Cloud CLI installed on your system.
Is there a refund policy for Chatness AI?
Chatness AI offers a 14-day money-back guarantee for the Growth subscription at their discretion. However, no refund is given for Pro purchases. It advises users to try out the free version before making a purchase.