Order.link is an AI tool designed to automate the processing of incoming inquiries and requests for quotation. It integrates with your ERP system and can process inquiries received in e-mail free-text form or as PDF attachments.

The tool extracts and validates order information from e-mail conversations, PDF, and Excel attachments, checking it against your master data. It identifies any discrepancies or missing information and provides real-time feedback.Using artificial intelligence, Order.link analyzes your product information and develops a technical understanding.

This enables the tool to process orders even without part numbers and suggest options for unambiguous article assignment.The tool also manages emails in a centralized dashboard, categorizing them based on their content and assigning them to the appropriate team member.

This allows for better organization and ensures that everyone in your team can stay on top of incoming inquiries and quotes.Order.link can be easily integrated with various ERP and CRM systems, including SAP R3, SAP S4, MS Dynamics, and ABAS.

This enables seamless data transfer and customization based on your specific requirements.By automating the processing of inquiries and quotes, Order.link streamlines your sales operations, eliminates transmission errors, and improves efficiency.

It reduces the time spent searching through emails and copying information between systems. With faster response times, you can gain a competitive edge and increase conversion rates.

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Order.link was manually vetted by our editorial team and was first featured on July 22nd 2023.

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Pros and Cons

Pros

Automates processing inquiries

ERP system integration

Processes email free-text inquiries

Processes PDF inquiries

Validates order information

Real-time discrepancy detection

Centralized email management

Analyses product information

Can process orders without part numbers

Categorizes emails based on content

Assigns emails to team members

Integrated with various ERP and CRM systems

Streamlines sales operations

Eliminates transmission errors

Improves operational efficiency

Reduces time spent on emails

Faster response times

Increases conversion rates

Real-time customer satisfaction

Provides options for article assignment

One click away from your CRM & ERP-system

Transforms inside sales

Supports inside sales teams

Responds to customer inquiries in hours

Outpaces competitors

Collects relevant communication around quotes

Automatic validation of extracted information

Cons

Limited ERP/CRM integrations

Free text interpretation issues

Potential for incorrect categorizations

Dependency on email communication

No multi-language support mentioned

Unclear response in gaps of data

No offline functionality

Unmentioned security measures

No specified onboarding assistance

No mobile app version

Q&A

What is Order.link?

Order.link is an AI-powered tool designed to automate the processing of incoming inquiries, orders, and requests for quotation. It streamlines your sales operations by handling emails, categorizing, and assigning them to the appropriate team member. It is also capable of analyzing product information to process orders with high reliability, even when specific part numbers are not provided.

How does Order.link operate?

Order.link operates by integrating with your ERP system. It extracts and validates order information from email conversations, PDF, and Excel attachments, checking the information against your master data. The tool identifies any discrepancies or missing information and provides real-time feedback. Order.link also has the capacity to recognize use cases, match specifications, and suggest options for unambiguous article assignment when the required information is missing.

What kind of inquiries can Order.link process?

Order.link can process incoming inquiries received in free-text email form or as attachments in PDF and Excel formats. These inquiries can range from simple questions to detailed requests for quotations.

How does Order.link validate order information extracted from emails or attachments?

Order.link validates order information by crosschecking the extracted data from incoming emails or attachments against your master data. Any discrepancies or missing information are promptly identified and highlighted.

How does Order.link integrate with ERP Systems?

Order.link can be integrated with various ERP and CRM systems including SAP R3, SAP S4, MS Dynamics, and ABAS. This integration enables seamless data transfer and customization based on specific requirements, allowing for information from orders and quotations to be automatically created in your CRM and ERP systems at the click of a button.

Can Order.link process orders without part numbers?

Yes, Order.link is able to process orders without part numbers. Its AI feature analyzes your product information and builds a technical understanding, enabling the tool to process orders with high reliability, even when specific part numbers are missing.

How does Order.link manage emails?

Order.link manages emails by categorizing incoming emails based on their content and displaying them on a centralized dashboard. Relevant team members are then assigned based on the recognized client, ensuring everyone in the team can keep a track of incoming inquiries and cover during absences.

What ERP and CRM systems is Order.link compatible with?

Order.link is compatible with several ERP and CRM systems, including but not limited to, SAP R3, SAP S4, MS Dynamics, and ABAS.

How does Order.link improve efficiency?

Order.link improves efficiency by automating the processing of inquiries and requests for quotation, eliminating transmission errors and reducing the time spent sifting through emails and manually copying information between systems. The tool's AI-powered technology enables it to streamline sales operations and allows for a faster, more reliable order processing and quotation generation system.

How does Order.link help improve the speed of response time?

By automating the processing of inquiries and quotes, Order.link drastically reduces response times. Instead of having to manually sift through hundreds of emails and attachments, the system can instantly process and categorize incoming inquiries, allowing for quotes to be sent and order requests to be responded to in minutes instead of days.

How does Order.link help in avoiding transmission errors?

Order.link eliminates transmission errors by automating the extraction and validation of order information from incoming emails or attachments. It crosschecks the extracted data against your master data, highlighting and therefore allowing for the correction of any discrepancies or errors before the information is further processed or transmitted.

Can I customise Order.link according to my requirements?

Yes, Order.link can be customized according to your specific requirements. Its integration with various ERP and CRM systems, including SAP R3, SAP S4, MS Dynamics, and ABAS, allows for seamless data transfer and customization to suit your unique requirements.

What are the key benefits of using Order.link?

Order.link offers numerous benefits including streamlining sales operations, reducing transmission errors, increasing efficiency by automating the processing of inquiries, improving response times to clients, and therefore enhancing customer satisfaction. It also enables a more organized management of emails and improved reporting due to the superior categorization of information.

Can orders and quotations in Order.link be adjusted before submission?

Yes, generated orders and quotations can be adjusted before they are submitted. This affords you the opportunity to review and make any necessary changes to an order or quotation before it is sent or transferred to your CRM and ERP systems.

What do real-time customer satisfaction and efficient order and inquiry processing look like in Order.link?

In Order.link, real-time customer satisfaction and efficient order and inquiry processing are achieved by leveraging AI to automate the creation of orders and quotations based on incoming emails, and real-time feedback on any missing or discrepant data. This not only results in lesser errors but also significantly quicker response times, thus enhancing customer satisfaction.

What does 'AI-powered product matching' in Order.link mean?

'AI-powered product matching' in Order.link refers to the tool's ability to analyze product information and develop a technical understanding, which allows it to process orders with high reliability. Even when specific part numbers are not available, the system can suggest options for unambiguous article assignments.

What is the Order.link centralized dashboard?

The Order.link centralized dashboard is a feature where incoming emails are automatically categorized based on their content and displayed. The dashboard permits efficient tracking and management of emails, giving every team member a clear overview of current and pending tasks.

How does Order.link identify missing information?

Order.link identifies missing information by checking extracted order data from incoming emails or attachments against your master data. Any missing data is promptly highlighted, allowing for the necessary corrections to be made.

Does Order.link offer interfaces to established ERP solutions?

Yes, Order.link does offer interfaces to established ERP solutions. Specifically, it is integrated with ERP systems like SAP R3, SAP S4, MS Dynamics, ABAS, among others, enabling seamless data transfer.

How can Order.link transform my inside sales operations?

Order.link can transform your inside sales operations by automating the processing of orders and requests for quotation, enhancing response times, and minimizing transmission errors. It also enables better organization by managing emails in a centralized dashboard, categorizing them based on their content, and assigning them to the appropriate team member, facilitating smoother operations overall.