Koncert is an AI-powered platform designed to enhance sales success by providing a suite of tools for the sales process. The platform includes Koncert Dialers, a suite of four unique sales dialers tailored to team needs: AI Parallel Dialer, AIFlow Dialer, Agent-Assisted Dialer, and Click to Call Dialer.

These dialers help intelligently manage the filtering, connection, and tracking of sales calls. The platform also introduces Koncert Cadence, which is a multi-channel sales sequencer operating across different channels, including Phone, Email, Video, and Social media for a diverse outreach.

Additionally, Koncert features the Remote Salesfloor, a smart feature crafted to replicate the traditional sales floor workspace experience in a digital format.

To optimize outbound dialing, the platform is equipped with Caller ID Management, a novel Heat Map function for managing outbound dialer numbers. It also offers seamless integration with pre-invested tools, enhancing its usability.

Additionally, the machine learning facet of Koncert aids sales prospecting, offering the ability to score and prioritize leads. It also features a unique coaching tool for managers, the Koncert Remote Coach.

Koncert is focused on helping users accelerate sales success with its AI-enhanced dialing system and other sales-oriented features.

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Koncert was manually vetted by our editorial team and was first featured on February 22nd 2024.

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Pros and Cons

Pros

Four unique sales dialers

Multi-channel sales sequencer

Remote Salesfloor feature

Caller ID Management

Heat Map for outbound dialers

Seamless integration with pre-existing tools

Scoring and prioritizing leads

Koncert Remote Coach for managers

Local Caller IDs selection

Prospect's area code dialers

Automated Caller ID health

Live sync with CRM

Automated local presence

Targeted sales outreach automation

Personas and use case compatibility

Automated sales activity completion

Objection detection and training

Parking Lot for quarantining bad numbers

Cons

Lacks Text Channel support

No Mobile App

Inefficient Number Quarantine

Lacks custom Caller ID

No Self-Service Onboarding

Limited CRM Integration

No Localized Support

Inefficient Sales Coach tool

Limited User Role Customization

No Reporting Customization

Q&A

What is Koncert?

Koncert is an AI-powered platform that provides a suite of tools designed to improve sales performance. Specializing in AI dialed calls, the platform focuses on intelligent management of sales call processes, allowing team members to filter, track and connect with leads more effectively. The platform offers various features like Koncert Dialers, Koncert Cadence, Remote Salesfloor, Caller ID Management, and AI-assisted lead scoring and prioritization.

What are Koncert Dialers?

Koncert Dialers are part of the Koncert platform suite, which features a set of four unique sales dialers tailored to the needs of sales teams. They include the AI Parallel Dialer, AIFlow Dialer, Agent-Assisted Dialer, and Click to Call Dialer. These dialers help in the intelligent management of sales calls from filtering to connection and tracking.

What tools does Koncert offer for the sales process?

Koncert offers a wide range of tools designed to facilitate and enhance the sales process. Some key tools include Koncert Dialers for managing sales calls through different channels, Koncert Cadence as a multi-channel sales sequencer operating across various channels, the Remote Salesfloor for replicating the traditional sales workspace experience digitally, Caller ID Management for optimizing outbound dialing, and Machine learning for sales prospecting, lead scoring, and prioritization. Apart from these, Koncert also offers seamless integration with pre-existing tools.

How does Koncert Cadence work?

Koncert Cadence is a multi-channel sales sequencer that operates across various channels, including Phone, Email, Video, and Social media. The purpose of this tool is to facilitate a diverse outreach by managing and streamlining the process of connecting with leads across different platforms.

What is the Remote Salesfloor feature of Koncert?

The Remote Salesfloor is a feature on Koncert designed to mimic the experience of a traditional sales floor workspace but in a digital format. It offers a smart and convenient way of managing sales activity from anywhere, making it ideal for remote or distributed sales teams.

How does Caller ID Management feature in Koncert function?

The Caller ID Management feature in Koncert works to optimize outbound dialing. It uses a special function, called the Heat Map, which monitors and manages the usage of outbound dialer numbers in real-time. It provides an effective way of keeping track of prospect engagement and ensuring clean, valid caller IDs.

Does Koncert integrate with other tools?

Yes, Koncert offers seamless integration with pre-invested tools. It can work in concert with the tools that sales teams have already invested in, thus enhancing usability and facilitating streamlined operations.

How does Koncert use machine learning to aid sales prospecting?

Koncert uses machine learning to aid sales prospecting by providing the ability to score and prioritize leads. The AI element of the platform can analyze leads based on certain parameters and assign them scores, helping team members identify and focus on the most promising leads first.

What is Koncert Remote Coach?

Koncert Remote Coach is a unique coaching tool dedicated for managers. It allows sales managers to provide real-time guidance and support to their team members. This feature enables managers to monitor live calls, offer instructions and corrective feedback, thereby improving overall sales performance.

How does Koncert help in accelerating sales?

Koncert accelerates sales success by utilizing AI-enhanced dialing systems to optimize the number and quality of sales calls. It provides several tools for managing the end-to-end sales process, from lead prospecting and scoring to prioritizing leads, maintaining a remote sales floor, and managing caller IDs. The integration of AI and machine learning aids in the intelligent handling of tasks, leading to improved efficiency and productivity.

How does the AI Parallel Dialer work in Koncert?

The AI Parallel Dialer in Koncert is one of the four unique dialers designed to meet different team needs. While specific functionality details aren't provided, it likely works by using artificial intelligence to manage multiple calls simultaneously, increasing productivity and allowing more leads to be contacted in a shorter time.

What platforms does Koncert Cadence operate across?

Koncert Cadence operates across multiple platforms including Phone, Email, Video, and Social media. It functions as a multi-channel sales sequencer, arranging and managing sales interactions across these different channels for more effective and diverse outreach.

Does Koncert manage outbound dialer numbers?

Yes, Koncert does manage outbound dialer numbers through its feature called Caller ID Management. It uses a novel Heat Map function which provides real-time visualization of outbound dialer number usage, enabling more effective management and optimization of outbound calling.

Can Koncert score and prioritize leads?

Yes, Koncert has the capability to score and prioritize leads effectively. Utilizing machine learning, Koncert works to score leads based on various metrics and parameters. It then sorts the leads in the order of their score or priority, allowing sales teams to focus on the most promising leads first.

Is there a free trial available for Koncert?

Yes, Koncert does offer a free trial. Although the trial period is not specified, clients can request access via the 'Free Trial' button located on their website.

How are the sales dialers in Koncert beneficial to a sales team?

The sales dialers in Koncert provide a tailored solution to meet the needs of a sales team. Offering options like AI Parallel Dialer, AIFlow Dialer, Agent-Assisted Dialer, and Click to Call Dialer, these tools intelligently manage the process of sales calls, including filtering, connection and tracking. This results in more efficient call handling, thus enhancing productivity and sales success.

Does Koncert have any unique features?

Koncert does offer several unique features. This includes the Remote Salesfloor, which digitally replicates a traditional sales floor workspace, and the Caller ID Management feature which uses a Heat Map function to manage outbound dialer numbers. Additionally, Koncert's offering of four tailored sales dialers is also a standout feature.

What is the Heat Map function in Koncert for?

Koncert's Heat Map function plays a key role in managing outbound dialer numbers. It provides real-time visualization of the usage of these numbers, thereby aiding in effective monitoring and management. This ensures that Caller IDs are kept clean and managed efficiently, thus increasing the likelihood of successful connects with prospects.

How can Koncert enhance my sales success?

Koncert can enhance sales success by offering a suite of AI-powered tools that streamline and optimize the sales process. Koncert offers features like AI-enhanced dialing, machine learning for sales prospecting, multi-channel sales sequencing, remote sales floors, and caller ID management. All of these tools work together to increase efficiency, improve lead engagement, and ultimately lead to higher sales success.

Does Koncert offer a multi-channel sales sequencer?

Yes, Koncert does offer a multi-channel sales sequencer known as Koncert Cadence. It operates across various channels including Phone, Email, Video, and Social media. This tool allows sales teams to stage a diverse and effective outreach by managing sales interactions across various platforms.