Customer support 2023-02-07
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OpenSight

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Boosted customer support via chatbot.
Generated by ChatGPT

OpenSight is an AI chatbot tool that helps to improve customer support efficiency. It provides two-factor authentication (2FA) as an additional layer of security and can be set up with a hardware security key, a mobile authenticator app, or SMS on your phone.

It also has a feature called Agent Assist which suggests responses to customer queries based on FAQs, documents, and past tickets. Furthermore, OpenSight integrates with third-party tools such as Stripe, Retool, Snowflake, and more to perform actions and verify user information.

It also has a free demo bot available to try out. OpenSight is designed to help customer support agents become more productive and provides a near 100% accuracy rate at 93% less cost.

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OpenSight was manually vetted by our editorial team and was first featured on February 21st 2023.
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Pros and Cons

Pros

Two-factor authentication
Hardware security key setup
Mobile authenticator app setup
SMS phone setup
Agent Assist feature
Suggests responses to queries
Integrates with third-party tools
Stripe integration
Retool Integration
Snowflake integration
Free demo bot
Supports productivity
93% cost efficiency
Near 100% accuracy
Data verification in queries
Resolution path matching
Repetitive actions handling
Improves agent productivity
Answers based on FAQs
Pulls data from documents
Past tickets relevance extraction
User info checking
One-click resolution

Cons

Requires two-factor authentication setup
Dependent on third-party integrations
Accuracy rate not 100%
Agent Assist only suggests
Requires hardware security key
Relies on past tickets
High setup complexity
Limited to specific help desks
No mentioned natural language processing
No multi-language support

Q&A

What is OpenSight?
How does OpenSight improve customer support efficiency?
How does OpenSight provide additional security?
What is two-factor authentication and how is it implemented by OpenSight?
What is the 'Agent Assist' feature on OpenSight?
How accurate is OpenSight's chatbot?
Does OpenSight integrate with third-party tools?
How can I try the free demo bot of OpenSight?
How can OpenSight make the customer support agents more productive?
What's the cost saving estimate when using OpenSight?
How does OpenSight AI algorithms pick relevant answers?
Can OpenSight verify user information and perform actions?
What tools does OpenSight integrate with for one click resolutions?
Can I schedule a demo of OpenSight?
What does the OpenSight subscription offer?
What is the refund policy of OpenSight?
How does OpenSight's chatbot differ from a simple search engine?
How does OpenSight handle needs for data verification or actioning?
What other services does OpenSight provide for customer support?
Does OpenSight offer 24/7 customer support?

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