Call Center Specialist

30%
AI Impact
Tasks
301
AIs
4,028
Generated by ChatGPT

A Call Center Specialist is responsible for handling phone calls, emails and chat sessions from customers, addressing their inquiries or complaints with efficiency and professionalism.

They keep a record of interactions, manage customer accounts, and may need to escalate issues to supervisors or other departments for resolution. Key skills in communication, problem solving and multitasking are essential.

Tasks

#
Task
AI Impact
AIs
5
Email replays
90%
1
12
Customer support
85%
171
13
Communication improvement
85%
26
16
Call length prediction
85%
1
19
Text rewriting
80%
37
21
Task automation
80%
104
22
Speech to text
80%
28
24
Sarcastic conversations
80%
32
25
Prompt generation
80%
64
27
Job recruitment
80%
65
28
Job descriptions
80%
23
29
Email writing
80%
76
30
Email outreach
80%
22
38
Professional avatars
75%
37
42
Audio transcription
75%
31
47
Linkedin messages
70%
6
49
Interview preparation
70%
105
53
Chatbot for WhatApp & Telegram
70%
1
56
Q&A
65%
48
57
ChatGPT on Mac
65%
27
62
Search engine
60%
40
73
Document Q&A
60%
149
77
ChatGPT for Whatsapp
60%
30
82
Text to speech
50%
72
93
Online courses
40%
27
95
Language learning
40%
117